Privacy Policy

1. Introduction

LagosGarage Technologies Limited ("LagosGarage," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We collect information you provide directly, including:

• Full name and contact information (phone number, email address)
• Payment information (processed securely through third-party providers)
• Government-issued identification (for drivers)
• Profile photographs
• Trip history and preferences

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (type, operating system, unique identifiers)
• Location data (with your permission) to provide route services
• Usage data (pages visited, features used, interaction patterns)
• IP address and browser information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Providing, maintaining, and improving our transportation services
• Processing bookings, payments, and refunds
• Verifying driver identities and credentials
• Communicating with you about trips, promotions, and service updates
• Ensuring safety and security for all users
• Analyzing usage patterns to improve user experience
• Complying with legal obligations and resolving disputes
• Preventing fraud and unauthorized access

4. Information Sharing

We may share your information with:

• Drivers: Limited passenger information necessary for trip completion
• Passengers: Driver name, vehicle information, and rating for trip confirmation
• Service Providers: Third parties who perform services on our behalf (payment processing, analytics, customer support)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety Purposes: To protect the safety of users, the public, or LagosGarage

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Retained while your account is active plus 7 years
• Trip history: 7 years for legal and regulatory compliance
• Payment information: As required by financial regulations (typically 7 years)
• Communication records: 3 years from date of communication

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to processing of your information
• Request restriction of processing
• Data portability (receive your data in a machine-readable format)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@lagosgarage.ng.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:
Data Protection Officer: privacy@lagosgarage.ng
Address: 13a Sola Oguntade Boulevard Off Durosinmi Etti Lekki Phase 1 Lagos, Nigeria

12. Nigerian Data Protection Regulation (NDPR) Compliance

LagosGarage complies with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act 2023. We process personal data lawfully, fairly, and transparently. Our Data Protection Officer can be reached at dpo@lagosgarage.ng for any NDPR-related inquiries or complaints.