Help & support
Get help with bookings, tickets, payments, and travel disruptions.
Contact us
Email support@lagosgarage.com. Include your booking reference (for example LG-ABC123), travel date, and a short description of the issue.
Before you write
- Find tickets with your booking reference on the Tickets page.
- Signed-in passengers can cancel unpaid or eligible confirmed bookings from Tickets.
- Wallet and plan questions: include the email on your account.
Escalation
If you do not receive a reply within one business day, reply to the same thread with "Escalation" in the subject. For same-day travel disruptions, note the departure time and boarding terminal.
Legal terms live separately: Passenger terms.